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Hi there.
I'm Angela Brown in this is Ask a House Cleaner.
This is a show where you get ask your house cleaning questions; I get to help you find
an answer.
If I don't know the answer, I probably know somebody who does.
I'm connected with the best and the brightest minds in the housecleaning industry so between
me and all my friends, were going to help you find an answer.
Today's question comes from a woman who says: "
"I am supposed to wash dishes at a client's house.
Is this standard?
They expect me to wash the dishes and do their laundry.
Okay, I don't know if it's expected or not.
What arrangements did you make with the client?
So if you're arriving to clean someone's house, and their expectations are different from
yours, there is a huge problem.
The problem tells me this
When you went to do your initial walk-through with a client, you did not specify the difference
between daily, weekly, bi-weekly, and monthly chores.
So there's a whole different set of chores based on the frequency
of when they need to be done.
So when you're showing up to someone's house what is it, they're expecting?
Are they expecting to pay you to do their daily chores?
Which are dishes, washing the laundry and doing all these things?
Or are they paying you to do by weekly chores which are the dusting the baseboards, vacuuming,
mopping, cleaning out the toilet and all those other things?
So as the business owner you get to decide.
You get to decide when you show up what chores that you're going to be doing.
So make an agreement with a customer.
But make sure you make an agreement. Okay?
Because like for example on an initial walk-through
I will always stop at the kitchen sink.
And I'll say; "hey look, I noticed that there are no dishes in the kitchen sink today,
is this the way it's always going to be when I come here?"
Because if I show up in their dishes in the sink, are you now paying me to do those dishes?
Because the job that I'm bidding you today doesn't have dishes in the sink -
there are no dishes here.
But if I show up and there are dishes, do you want me to leave those?
Or do you want me to do them?
Because I need to build in a little bit of extra time if you expect me
to do those when I come.
Most people, if you charge 25 to $45 an hour, they don't want to pay you $25 to $45 an hour
to wash their dishes.
So those go into daily chores they will have to do those dishes.
So what happens if you show up to the house and there are a few dishes in the sink, do
you do them?
Did you agree to do them?
If you did not agree to do them, you did not do them.
What happens is the entire house will be immaculate.
It's sparkling.
It smells nice.
The house looks fantastic.
And then there are a few dirty dishes in the sink.
"Okay, my house cleaner didn't do my dishes."
No.
You didn't because you said you wouldn't.
You agreed on day one you would not do those dishes.
So guess what?
Don't do the dishes.
That will only happen once or twice.
Because you send a message to your customer, I'm not fooling around here.
I'm not just going to go ahead and do the dishes because they're only six.
What happens is this; there are six dishes today, next time there are 10.
Next time there are 20.
Two weeks from now, or a month from now, you get there, and there is spaghetti all over
the kitchen.
There are crumbs from the garlic bread.
There is stuff leftover, and the fridge is open, and there's just stuff piling out.
Because you've trained your customer then no matter what you said on day one, you would
do whatever they left you.
The truth of the matter is, we work as house cleaners on a deadline.
There is a very specific allotment of time for that house.
Okay, so if you get to that house and it's not like it was the day you bid the job, where
there are no dishes in the sink, and the kitchen is already clean.
The kitchen is super messy, and there's stuff strewn all over - that's going to take
a whole lot more time, that you did not allot for.
So you have to be very crystal clear right up; "What are the daily chores?
What are the weekly chores, what are the by weekly chores and the monthly chores?
Which of these chores are you paying me to do?"
Because you can do all of them if you like okay?
I had a lady who said, "I really do want you to do all of my laundry."
Okay, I can do that.
But it's going to cost more money, and it's going to cost more time.
Even though I can rotate the laundry and be recycling the laundry while I'm cleaning other
parts of the house.
At some point, I have to stop and sort through the laundry.
I have to spray the stains.
I have to fold the laundry and put everything away, that's going to take more time.
That costs more money.
So right up front, once you specify what the chores are, then you can agree on a price.
And then whatever it is you decided, that's what you do.
Don't go the extra mile and do extra things you're not being paid to do.
Unless it's a Mulligan.
And we'll talk about the mulligan at another time.
But for the most part, you don't want to set a precedence that says; I will do all these
extra things that you left me, because I'm just a nice person.
Because that's not how the business works.
When you go to the auto repair shop, and you have your car fixed, they say we're going
to replace your tires.
We're going to balance them.
We're going to change the oil for your car.
That's it for this price.
That's what it costs.
When you get your car in there, and they find out that a gasket broke, that's what they'll
call you up on the phone.
And they say "you have a gasket that broke.
That's going to be an extra $30, and it's going to take us an extra half-hour to put
in on, or an extra two days for the part.
Do you want to authorize that?"
And then you have to make an educated decision and say yes, I do, or no I don't.
So, it's the very same with house cleaning.
You don't just throw in the gasket for free.
Who does that?
This is a cost of doing business.
So when you get to a client's house do exactly what you agreed on, and everyone wins.
The guarantee that you are providing on the work you do, is based on the agreement you
made, on day one.
Okay, so that's it for today.
If you enjoyed this tip, please pass it along to a friend.
Share it.
Tweet it.
Pin it.
Post it or however, you guys do on social media and don't forget to subscribe.
If you have a question you would like to be featured on our show, head on over to https://AskaHouseCleaner.com
Leave your question there.
There's a little blue button you just click on it.
Boom a little microphone appears, and you can ask us a question.
Until we meet again, leave the world a cleaner place than when you found it.
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