Thanks for joining us today.
Welcome to the video series
on the six functions of teaming
for the change and implementation process.
This series is produced by
the Capacity Building Center for States
and funded by the Children's Bureau.
In this module we're going to break down
the second task in teaming
for the change and implementation process --
identify team members and a teaming structure.
Remember, at this point a team
has already identified the team purpose.
In this video we will talk about
identifying the team members and the teaming structure
before moving on to the team charter,
communication plan and external communication strategy,
working together to guide the implementation process,
and then debrief, evaluate and identify next steps.
Let's get started.
Agencies should think critically
about identifying team members
to ensure there is representation from individuals
across all levels and positions within the organization.
Having team members with varied knowledge and skills
encourages the team to consider multiple ideas and approaches,
to look at the ideas from various perspectives,
and anticipate a range of outcomes or impacts.
Agencies should identify teaming structures
to clearly define the team member
roles and responsibilities,
especially when multiple teams are needed
to facilitate the change and implementation process.
Defining team structures also encourages
collaboration and flexibility,
as some team members may serve roles
on multiple teams simultaneously.
Before forming a team, it is important to think broadly
about the roles of various team members
to ensure that the organization
has identified the right team members for those roles
and then clarify the expectations.
Organizations building teams should consider
identifying team members in several ways including:
the needs of the team or subteam
and the roles that individual members will have on the team.
The size of the team and subteams and
the skills, experience and availability
of selected team members to work on the team,
as well as all the stakeholders that need to be represented.
One way to think about the team roles
is the three C's of implementation teams,
including collaborators, cooperators, and coordinators.
Collaborators are indispensable to the process
and have decision-making authority
related to the change and implementation work,
for example, the core steering team leads, or subteam leads.
Cooperators provide input as stakeholders,
but may not have a final say in work or decisions,
for example, subteam participants, community members
or core steering team members in a consultant role,
such as the general counsel.
And coordinators ensure that the work and events
do not duplicate or overlap with each other
or similar related efforts.
They provide organizational support,
and are critical to facilitating communication efforts,
for example, the project manager,
subteam leads or system partners.
Team size also is an important consideration.
The team should be large enough to include
a variety of skill sets and perspectives,
but small enough to continue to be
productive and collaborative.
There is no right number of team members,
since the size of the team will depend
on the needed expertise and roles,
the number of stakeholders,
and the scope of the implementation effort.
The core steering team typically will have
about five to seven members who have
appropriate decision-making authority
and oversight of the major functions of the subteams.
Organizations should engage both staff and community members
to teams in the change and implementation work
to increase the teams' capacity
to consider many approaches and ideas.
Identifying staff team members across all levels and positions
promotes staff engagement and buy-in,
allows the team to benefit from their knowledge and expertise,
and increases the likelihood of implementation fidelity.
Identifying community members,
for example, families, partners and service providers,
as well as court and legal representatives,
and then consultants or advisors to the change process,
will help to increase community responsiveness
and to facilitate community buy-in for the intervention.
Team members who understand
community strengths and challenges
and who have a shared history or lived experience
with child welfare-involved families
can be incredible assets to the team
and promote stronger community/agency relations.
Team leaders should consider the approaches
that would be most useful for engaging these team members
and to prepare them to participate
in the most beneficial way.
For example, agencies may conduct community outreach
to identify team members with a variety of perspectives.
They might make resources available
to support their full participation,
for example, language interpreters,
and provide coaching to support conversation
around potentially challenging topics.
Ideally, teams may need members with specialized experience
for the best chance at success.
For example, problem exploration
and theory of change development specialists, CQI,
data collection and analysis, organizational systems change.
Those with relationships and communication with stakeholders,
as well as knowledge of the intervention.
Specialized skills and decision-making authority
within the organization or system
will ensure continued alignment of the organization
to sustain the intervention.
It is also important to identify critical team leadership.
A critical member of every implementation team
is the team leader, who heads the core steering team
and serves as a liaison between agency leadership,
external stakeholders, and the core steering team.
In addition, having a project manager to track progress
and complete administrative tasks
contributes to the team's success.
If the team does not have a separate project manager,
the team leader or another designated team member
may take on this role.
When multiple teams are needed to facilitate
the change and implementation process,
a clear teaming structure should be created
by the core steering team.
It is important to note that there is no single correct way
to create a teaming structure.
The most effective teaming processes
leverage an agency's culture
and build from its existing structures and processes.
The following activities and teams are examples
of how an organization might begin
to develop a teaming structure.
One, the Executive Leadership Committee
forms a core steering team to plan and guide the process.
Then the Executive Leadership Committee
invites stakeholders to join the External Partners Committee
to provide input and advocate
for the change within the community.
Then the Core Steering Team leader identifies
additional team members, as needed,
to lead the subteams and join the Core Steering Team.
Core Steering Team then works through
the team charter and communication plan
for each of their teams
which are essential functions three and four
to clarify that team structure
and then identifies subteams leads
and subteam members as needed.
Once assembled, each subteam
should work through the same teaming steps for that team.
When organizations are identifying team members
to participate in change and implementation teams,
the following considerations can help.
Thinking broadly about the roles of team members,
do the team members include a variety of perspectives
and skills that meet the needs of the work?
Do they represent the organization
across all levels and roles?
Do the identified team members have
the availability and capacity
to take on the tasks of serving on the team?
Do the identified team members include individuals and leaders
from the communities served by the agency
that understand community strengths and challenges?
As a reminder, there is no single correct way
to build a teaming structure
and no single right size for a team.
These considerations can help organizations
identify teams and develop a teaming structure
that is well-prepared to take on the task
of managing and implementing change initiatives.
Let's check in on the example.
Initially, Diamond County determined that
they needed an Executive Leadership Team,
a Project Management Team,
and a Stakeholder Advisory Committee.
When identifying team members for each of these teams,
they considered the needs of the team
and the knowledge, skills and abilities of all team members.
The Executive Leadership Team is led by the agency director
and has other agency leadership and key decision makers.
The Project Management Team or Core Steering Team
has managers and administrators,
as well as potential subteam leads
such as an overall project manager,
human resources lead, data, IT and CQI leads,
a training director, a policy lead,
practice area leads, a general counsel,
a parent representative and a communications lead
to help with the implementation of the new intervention.
The county also created a Stakeholder Advisory Team
to help identify needs and services
of their families within the county
that come to the attention of the child welfare system.
This team is led by the agency director
and includes court representatives,
mental health and substance abuse providers,
non-profit and private service providers,
a representative from the state legislature,
as well as parents and youth.
It sounds like the agency is gathering a diverse team
that comprises all levels and positions
to lead the implementation efforts.
What do you think might be their next step?
The next step in teaming is to develop the team charter.
Let's take a moment to check in on what you've learned
about identifying team members and a teaming structure.
Why do agencies identify team members and a teaming structure?
To ensure diverse representation across all levels
and positions within the organization
and to define the roles and responsibilities,
as well as encourage collaboration among teams.
How do agencies identify team members and a teaming structure?
By selecting team members based
on the needs and size of the team, the roles they will have
and the skills and availability to participate,
and building a clear teaming structure
that leverages the agency's existing structures.
What can help agencies identify
team members and a teaming structure?
By thinking broadly about the roles of team members
to include all levels and positions,
considering capacity to serve and including community members
that understand the strengths and challenges.
Now, take this a step further
by reviewing the reflection questions for
"Identify Team Members and the Teaming Structure"
in your teaming workbook
to connect what you've learned to your own experience.
Up next is "Develop the Team Charter,"
the third function in Teaming for Change and Implementation.
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